Quick Answers
Fast, concise answers to the most frequently asked questions.
Glossary
Definitions of key terms: geo_id, AHJ, permit status, and more.
Browse by Topic
Getting Started
New to Shovels? Learn about free trials, pricing, and what makes us different.
Shovels Online
Learn how to search for permits and contractors using our web application.
API Questions
Get help with API authentication, endpoints, rate limits, and troubleshooting.
Data & Coverage
Understand our permit and contractor data, coverage areas, and data quality.
Enterprise (EDL)
Learn about bulk data deliveries, record tracking, and enterprise features.
Contact Us
Find our mailing address, support email, and sales contacts.
Popular Questions
Getting Started
Using the API
- How do I access my API key?
- How do API credits work?
- How do I search for permits?
- What does a 422 error mean?
Understanding Our Data
- What is a jurisdiction?
- How are permits tracked?
- What do permit statuses mean?
- Where does your data come from?
Enterprise Data (EDL)
- When should I use EDL vs API?
- How do monthly deliveries work?
- How do I track new vs modified records?