Refund requests are reviewed case-by-case. Contact support@shovels.ai within 30 days of the charge with your account email, charge amount and date, and a brief description. The billing team responds within 2 business days, and approved refunds typically appear on your original payment method within 5–10 business days.Documentation Index
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Eligibility
Refund requests are considered case-by-case. We’ll do our best to make it right if:- The data you received was materially different from what was described
- You experienced a technical issue that prevented you from accessing the product
- You contacted us within 30 days of your charge
How to Request a Refund
Email support@shovels.ai with:- Your account email
- The charge amount and approximate date
- A brief description of what didn’t meet your expectations
What to Expect
- Approved refunds are returned to the original payment method
- Refunds typically appear within 5–10 business days depending on your bank
- Partial refunds may be issued for partial usage periods
Things We Can’t Refund
- Charges older than 30 days (exceptions considered for extenuating circumstances)
- Credits or API usage already consumed
- Enterprise Data License deliveries that have already been fulfilled
Questions?
- Email: support@shovels.ai
- Phone: 1-800-511-7457