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Refund requests are reviewed case-by-case. Contact support@shovels.ai within 30 days of the charge with your account email, charge amount and date, and a brief description. The billing team responds within 2 business days, and approved refunds typically appear on your original payment method within 5–10 business days.

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Eligibility

Refund requests are considered case-by-case. We’ll do our best to make it right if:
  • The data you received was materially different from what was described
  • You experienced a technical issue that prevented you from accessing the product
  • You contacted us within 30 days of your charge

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How to Request a Refund

Email support@shovels.ai with:
  • Your account email
  • The charge amount and approximate date
  • A brief description of what didn’t meet your expectations
Our billing team reviews your request and responds within 2 business days.

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What to Expect

  • Approved refunds are returned to the original payment method
  • Refunds typically appear within 5–10 business days depending on your bank
  • Partial refunds may be issued for partial usage periods

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Things We Can’t Refund

  • Charges older than 30 days (exceptions considered for extenuating circumstances)
  • Credits or API usage already consumed
  • Enterprise Data License deliveries that have already been fulfilled

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Questions?