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You can cancel your Shovels subscription at any time directly from your account — no need to contact support. Log in at app.shovels.ai, open Account Settings, click Manage Subscription, and confirm the cancellation in the Stripe billing portal. Your access continues until the end of the current billing period, and you won’t be charged again.

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How to Cancel

  1. Log in at app.shovels.ai
  2. Go to Account Settings
  3. Click Manage Subscription
  4. You’ll be taken to the Stripe billing portal
  5. Select Cancel Subscription and confirm

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What Happens After You Cancel

  • You retain full access until your billing period ends
  • You will not be charged again after cancellation
  • Your data and account remain accessible until the period ends, then revert to free tier
  • Your API key remains active on the free tier (250 requests)

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Cancelling an Enterprise Data License (EDL)

EDL agreements are managed separately. To cancel or modify an EDL, contact sales@shovels.ai directly.

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Want to Pause Instead?

If you’re not ready to fully cancel, email support@shovels.ai — we may be able to help with a pause or adjusted plan depending on your situation.

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Refunds

See our Refund Policy for refund eligibility and how to request one.

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Questions?