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Charlie is the AI chat assistant inside Shovels Online. Ask questions about permit data in plain English and get answers back in the app — no filters, no downloads, no code required. Charlie queries the full Shovels dataset and uses your Shovels API credits. Charlie is part of Shovels Online rather than a separate tool, so any account with an active plan can start asking. There is no separate signup.

What Charlie Can Do

Charlie answers complex, natural-language questions that would otherwise take several filter selections to assemble by hand. Example questions:
  • “Find all solar permits filed in Connecticut by Freedom Forever in the last 12 months”
  • “Which contractors pulled the most HVAC permits in Austin, TX last year?”
  • “How many ADU permits were issued in Los Angeles County in 2024?”
  • “Show me roofing contractors in Phoenix with more than 50 permits filed”
  • “What’s the average job value for new construction permits in Denver?”

When to Use Charlie

Charlie and the filter-based search answer different kinds of questions. Ask Charlie when:
  • You have a specific research question (contractor, geography, permit type)
  • You want to verify data before pulling a full export
  • You’re not sure which filters apply
  • You want to explore the data conversationally
For bulk exports or recurring data pulls, the search and download tools in Shovels Online or the API will serve you better.

Credits & Access

Charlie uses your Shovels API credits and is available to any user with an active API plan. Free trial users receive 250 requests to get started. See How do API credits work? for details on how requests are counted.

Getting Started

Charlie is available in Shovels Online once you sign in with your Shovels account.