> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shovels.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Cancel My Shovels Subscription?

> Cancel your Shovels subscription anytime from Account Settings → Manage Subscription in the Stripe billing portal. Access continues until the end of the billing period; the account then reverts to the free tier.

**You can cancel your Shovels subscription at any time directly from your account — no need to contact support.** Log in at [app.shovels.ai](https://app.shovels.ai), open Account Settings, click Manage Subscription, and confirm the cancellation in the Stripe billing portal. Your access continues until the end of the current billing period, and you won't be charged again.

## How to Cancel

1. Log in at [app.shovels.ai](https://app.shovels.ai)
2. Go to **Account Settings**
3. Click **Manage Subscription**
4. You'll be taken to the Stripe billing portal
5. Select **Cancel Subscription** and confirm

## What Happens After You Cancel

* You retain full access until your billing period ends
* You will not be charged again after cancellation
* Your data and account remain accessible until the period ends, then revert to free tier
* Your API key remains active on the free tier (**250 requests**)

## Cancelling an Enterprise Data License (EDL)

EDL agreements are managed separately. To cancel or modify an EDL, contact [sales@shovels.ai](mailto:sales@shovels.ai) directly.

## Want to Pause Instead?

If you're not ready to fully cancel, email [support@shovels.ai](mailto:support@shovels.ai) — we may be able to help with a pause or adjusted plan depending on your situation.

## Refunds

See our [Refund Policy](/docs/knowledge-base/company/refund-policy) for refund eligibility and how to request one.

## Questions?

* **Email:** [support@shovels.ai](mailto:support@shovels.ai)
* **Phone:** [1-800-511-7457](tel:+18005117457)

## Related Articles

* [Refund policy](/docs/knowledge-base/company/refund-policy)
* [How does pricing work?](/docs/knowledge-base/getting-started/pricing-structure)
* [What's included in the free trial?](/docs/knowledge-base/getting-started/free-trial-guide)