> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shovels.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shovels Knowledge Base

> Find answers to common questions about Shovels building permit and contractor data, API usage, Shovels Online, and Enterprise Data License products.

Welcome to the Shovels Knowledge Base. Find quick answers to common questions about our products, data, and services.

<CardGroup cols={2}>
  <Card title="Quick Answers" icon="bolt" href="/docs/knowledge-base/quick-answers">
    Fast, concise answers to the most frequently asked questions.
  </Card>

  <Card title="Glossary" icon="book" href="/docs/knowledge-base/glossary">
    Definitions of key terms: geo\_id, AHJ, permit status, and more.
  </Card>
</CardGroup>

## Browse by Topic

<CardGroup cols={2}>
  <Card title="Getting Started" icon="rocket" href="/docs/knowledge-base/getting-started/free-trial-guide">
    New to Shovels? Learn about free trials, pricing, and what makes us different.
  </Card>

  <Card title="Shovels CLI" icon="code" href="/docs/knowledge-base/cli/installation">
    Install and use the command-line tool for permits, contractors, and scripting.
  </Card>

  <Card title="Shovels Online" icon="browser" href="/docs/knowledge-base/shovels-online/how-it-works">
    Learn how to search for permits and contractors using our web application.
  </Card>

  <Card title="API Questions" icon="plug" href="/docs/knowledge-base/api/basics/api-key-access">
    Get help with API authentication, endpoints, credit limits, and troubleshooting.
  </Card>

  <Card title="Data & Coverage" icon="database" href="/docs/knowledge-base/data/permits/permit-tracking">
    Understand our permit and contractor data, coverage areas, and data quality.
  </Card>

  <Card title="Enterprise (EDL)" icon="building" href="/docs/knowledge-base/edl/overview">
    Learn about bulk data deliveries, record tracking, and enterprise features.
  </Card>

  <Card title="Contact Us" icon="envelope" href="/docs/knowledge-base/company/contact-information">
    Find our mailing address, support email, and sales contacts.
  </Card>
</CardGroup>

## Popular Questions

### Getting Started

* [What makes Shovels different?](/docs/knowledge-base/getting-started/key-differentiators)
* [How does pricing work?](/docs/knowledge-base/getting-started/pricing-structure)
* [What's included in the free trial?](/docs/knowledge-base/getting-started/free-trial-guide)
* [What is Charlie AI?](/docs/knowledge-base/getting-started/charlie-ai)

### Using the CLI

* [How do I install the CLI?](/docs/knowledge-base/cli/installation)
* [How do I configure my API key?](/docs/knowledge-base/cli/authentication)
* [What commands are available?](/docs/knowledge-base/cli/commands-overview)
* [How do I get all results?](/docs/knowledge-base/cli/output-and-pagination)
* [How do I use the CLI with AI agents?](/docs/knowledge-base/cli/scripting-and-agents)

### Using the API

* [How do I access my API key?](/docs/knowledge-base/api/basics/api-key-access)
* [How do API credits work?](/docs/knowledge-base/api/basics/request-counts)
* [How do I search for permits?](/docs/knowledge-base/api/permits/permit-search)
* [What does a 422 error mean?](/docs/knowledge-base/api/errors/422-error)

### Understanding Our Data

* [What is a jurisdiction?](/docs/knowledge-base/data/geographic/jurisdictions)
* [How are permits tracked?](/docs/knowledge-base/data/permits/permit-lifecycle)
* [What do permit statuses mean?](/docs/knowledge-base/data/permits/permit-statuses)
* [Where does your data come from?](/docs/knowledge-base/data/quality/data-sources)
* [Why am I getting so few results?](/docs/knowledge-base/data/quality/few-results)

### Account & Billing

* [How do I cancel my subscription?](/docs/knowledge-base/shovels-online/cancel-subscription)
* [What is Shovels' refund policy?](/docs/knowledge-base/company/refund-policy)
* [What can I do with Shovels data?](/docs/knowledge-base/company/data-usage-terms)

### Enterprise Data (EDL)

* [When should I use EDL vs API?](/docs/knowledge-base/edl/overview)
* [How do monthly deliveries work?](/docs/knowledge-base/edl/monthly-deliveries)
* [How do I track new vs modified records?](/docs/knowledge-base/edl/record-tracking)

## Need More Help?

<CardGroup cols={2}>
  <Card title="API Documentation" icon="book" href="/api-reference">
    Full API reference with interactive playground
  </Card>

  <Card title="Data Dictionary" icon="table" href="https://www.shovels.ai/data-dictionary">
    Complete field definitions and data schema
  </Card>

  <Card title="Contact Support" icon="headset" href="mailto:support@shovels.ai">
    Email our support team
  </Card>

  <Card title="Join Discord" icon="discord" href="https://discord.gg/Nypja3cKDx">
    Connect with the Shovels community
  </Card>
</CardGroup>