> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shovels.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What Is Shovels' Refund Policy?

> Shovels reviews refund requests case-by-case. Email support@shovels.ai within 30 days of the charge with your account email, charge details, and reason. Approved refunds appear within 5–10 business days.

**Refund requests are reviewed case-by-case. Contact [support@shovels.ai](mailto:support@shovels.ai) within 30 days of the charge with your account email, charge amount and date, and a brief description.** The billing team responds within 2 business days, and approved refunds typically appear on your original payment method within 5–10 business days.

## Eligibility

Refund requests are considered case-by-case. We'll do our best to make it right if:

* The data you received was materially different from what was described
* You experienced a technical issue that prevented you from accessing the product
* You contacted us within **30 days** of your charge

## How to Request a Refund

Email [support@shovels.ai](mailto:support@shovels.ai) with:

* Your account email
* The charge amount and approximate date
* A brief description of what didn't meet your expectations

Our billing team reviews your request and responds within **2 business days**.

## What to Expect

* Approved refunds are returned to the original payment method
* Refunds typically appear within **5–10 business days** depending on your bank
* Partial refunds may be issued for partial usage periods

## Things We Can't Refund

* Charges older than 30 days (exceptions considered for extenuating circumstances)
* Credits or API usage already consumed
* Enterprise Data License deliveries that have already been fulfilled

## Questions?

* **Email:** [support@shovels.ai](mailto:support@shovels.ai)
* **Phone:** [1-800-511-7457](tel:+18005117457)

## Related Articles

* [How do I cancel my subscription?](/docs/knowledge-base/shovels-online/cancel-subscription)
* [How does pricing work?](/docs/knowledge-base/getting-started/pricing-structure)
* [Contact information](/docs/knowledge-base/company/contact-information)